Problems We FixNo-shows
Leak No. 2 · No-shows
An empty slot at 2:40 is gone at 2:41.
Published no-show studies put the average practice at 15 to 20%. That hole in the schedule costs the same as a cancelled visit, and nobody on your team has time to chase it.
Run this on your numbers
142
appointments a typical practice books per month
18%
if that's your no-show and late-cancel rate
$185
if that's your average value of one visit
$4,700
of empty chair time at those numbers, every month
Example numbers for a typical practice. The audit computes yours.
The fix
Four touches before the appointment. One after it slips.
Patients forget. Reminders that land on the phone in their pocket cut that forgetting down to a fraction of what you see now.
STEP 1
Confirmed
Thu 9:20 AM · Dr. Reyes
Thu 9:20 AM · Dr. Reyes
Booked and confirmed. A confirmation goes out the moment the appointment lands, while the patient still remembers making it.
STEP 2
Reminder: Thu 9:20 AM with Dr. Reyes. Reply C to confirm or R to reschedule.
Sent 3 days out
Reminders on a schedule. Three days out, then the morning of. Each one takes a single tap to confirm.
STEP 3
R, something came up
No problem. Friday 9:20 or Tue 3:00?
Reschedule beats no-show. A patient who cannot make it says so, and the slot opens back up with days of notice.
STEP 4
Target no-show rateunder 8%
The gap refills. Open slots go out to your waitlist, so a cancellation turns into someone else's appointment.
“Your no-show rate comes out of your own calendar, into the report, every 30 days. If it isn't dropping, you'll read that from us before you notice it yourself.”
More numbers on the Results page →
Built HIPAA-conscious
Reminders name a date, a time, and a provider. They never name a condition or a reason for the visit. Patients opt out with one word and the system stops.
Find out what your no-shows cost.
The audit takes 10 minutes. The report is yours either way.
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