Problems We FixLapsed patients
Leak No. 3 · Lapsed patients
You already earned these patients once.
A practice open five years is sitting on hundreds of patients who stopped coming. They did not leave angry. They got busy, and nobody reached out.
Reactivation queue
Wave 1 of 4 · 12+ months lapsed
480
DM
Dana M.
Last visit 14 months
Booked
RT
Ray T.
Last visit 11 months
Replied
SK
Sara K.
Last visit 18 months
Sent
Simulated view. Bookings drop out of the sequence automatically.
Run this on your list
1,900
lapsed patients at a typical five-year practice
3.2%
a conservative rebook rate for one sequence
$300
if that's your average value of a returning patient
$18,400
what one sequence could recover at those numbers
Example numbers for a typical practice. The audit computes yours.
The fix
One list. One sequence. Patients back on the schedule.
We pull the lapsed list out of your practice management system and work it in waves, so your front desk handles replies instead of outreach.
STEP 1
1,900 lapsed
Segmented into 4 waves
Segmented into 4 waves
We segment the list. Twelve months lapsed gets a different message than six. Care-plan dropouts get a different one again.
STEP 2
Hi Dana, it's been about a year since your last visit with us. Want to get something on the books?
Wave 1 · 480 patients
A message that sounds like your practice. No discount-blast language. A short note that names how long it has been and asks one question.
STEP 3
Yes, do you have evenings?
We do. Thursday 5:30 work?
Replies land in one inbox. Your team sees every response in a single thread and books from there.
STEP 4
Sequence progresswave 2 of 4
The list keeps working. Patients who do not reply roll into the next wave. Anyone who books drops out of the sequence.
“Every rebooked patient in your report traces to a message you approved. We count appointments on the calendar, not opens or clicks.”
More numbers on the Results page →
Built HIPAA-conscious
Reactivation messages reference time since the last visit and nothing else. No diagnosis, no treatment history, no chart detail leaves your system.
Find out what your lapsed list is worth.
The audit takes 10 minutes. The report is yours either way.
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